FAQ

Beginner's Snow School

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We've compiled the most common beginner questions, covering lift passes, equipment, ski boots, children's lessons, safety rules, weather and more. Click any question to expand the answer.

1What items should first-time skiers bring themselves?

Rent the big gear at the resort — bring the small personal items yourself.

Pack: ski socks, base layers, a warm mid-layer, waterproof gloves, neck gaiter, beanie, sunscreen and lip balm, plus some cash (lockers, vending machines) and a phone with data. Skis, boots, helmet and outerwear can all be rented on-site.

2How do I rent ski equipment for the first time?

Every resort has a rental shop — give your height, weight and boot size, and say "I'm a beginner."

Staff will fit the full set (board/skis, boots, bindings, poles, helmet); many shops also rent jackets, pants and goggles — availability varies by resort.

3How do I try on ski boots for the first time?

One number to remember: buckle to about 70% tight.

Socks on → toes just touching the front, heel pressed firmly back → buckle from the bottom up to about 70% — stable, never painful. Flex your knees: if the heel stays put, you're set. Numb toes, real pain or trouble standing means ask staff or your instructor for a refit. Boots feel stiffer than shoes — that's normal.

4How do I contact my instructor on the lesson day?

We add each other on LINE, WhatsApp or WeChat before your lesson.

On the day, make sure your phone has data and notifications on. Can't find your instructor? Stay at the agreed meeting point and message or call — we respond right away.

5Do I need to buy a lift pass before my first time skiing?

Not necessarily — hold off until you meet your instructor.

Rules differ by resort — some beginner areas are lift-free (no pass needed yet), others require a ticket to enter. Meet your instructor first: they'll choose the right pass for your level, snow conditions and lesson plan, so you never overpay.

6How do I buy a lift pass?

Four ways to buy: ticket machines, counters, official sites, travel platforms.

On-site, machines or ticket counters are easiest; before your trip, check the resort website, and some resorts pre-sell on Klook / KKday. Pass types and prices vary — first-timers, ask your instructor before buying.

7What age can children join ski lessons?

Remember the line: age 7.

Under 7: one-on-one as a rule — gear, moving around and lifts all need close care, and 1-on-1 is safest. 7 and up: small groups by age and level. Rules vary slightly by resort — just tell us your child's age when booking.

8How are lessons arranged when children under 7 join with other family members?

In one line: the youngest comes first, the family takes turns.

With an under-7 in the group, the instructor prioritises the child; while kids rest or snack, others get coaching as conditions allow. For safety, we never lead others away when a small child needs care.

9Can adults and children take lessons together?

You can share a class — but separate lessons teach better.

Adults and kids differ in pace, stamina and how they learn; a mixed class must follow its youngest, weakest member. For real progress on both sides, book separate instructors.

10What safety rules should first-time skiers know?

Safety beats progress — pushing yourself to keep up is the real danger.

Riding: control your speed, keep distance, leave room when passing; never stop mid-slope, on corners or blind spots. Positioning: move aside after falls; look uphill before entering; walk and change gear at the edge; never enter closed areas or unopened trees, and ask before trying unfamiliar runs. Body & gear: follow staff on lifts; tell your instructor the moment you feel tired or unwell; stop at once if gear comes loose.

11Why can't lessons be held in certain areas?

It is not your instructor being fussy — resorts set hard rules on teaching areas.

Common limits: beginner zones banning commercial lessons, no gathering at lift gates, designated-area-only teaching, and temporary closures for crowds or snow. Your instructor may ask for a 2–10 minute walk or a shuttle ride to the right zone — all perfectly normal; the spot follows each day's rules and safety.

12Will lessons still go ahead in heavy snow?

Snow means class as usual — fresh snow is a gift.

We adjust, postpone or cancel only for: full resort closure, wind-stopped main lifts, extreme weather, official shutdown notices, transport disruption, or unsafe teaching areas. If only some lifts close, lessons move to open zones — and we contact you the moment anything changes.

Still have questions?

Every trip is different — tell us your plans and we'll answer directly.

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